Privacy Policy

PRT Appliance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

When you contact us, book a repair, or submit an inquiry, we may collect:

• Full name
• Phone number
• Email address
• Home or service address
• Appliance type, brand, and model information
• Description of the issue or service request
• Payment information (processed securely — we do not store card numbers)

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search query
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm appliance repair appointments
• To contact you regarding your service request
• To dispatch technicians to your location
• To process payments and issue invoices
• To provide follow-up service and honour warranty claims
• To respond to questions and customer support requests
• To improve our website and services
• To send service reminders (with your consent)
• To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service operations: With our technicians and scheduling staff to complete your service request
• Payment processors: With secure third-party payment processors (e.g., Square, Stripe) who are bound by their own privacy policies
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections

4. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your browsing experience, remember preferences, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We may use analytics services (such as Google Analytics) to understand how visitors use our site. These services collect anonymized data and are subject to their own privacy policies.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain warranty records, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a minimum of 2 years following the date of service. You may request deletion of your personal data at any time, subject to legal retention requirements.

6. Your Rights (PIPEDA / CASL)

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential uses
• Request deletion of your personal data
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at the information below.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data.

8. Third-Party Links

Our website may contain links to third-party websites (such as review platforms or manufacturer sites). We have no control over the content or privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our services following any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: